Rosenberg Associates Blog
Kristen Rampe, CPAHuddle meetings (also known as stand-ups or standing meetings) are a great way to get your day started, but it can be a challenge to get everyone in the same room if you have team members in different locations.
I want my clients to feel like they’re getting white-glove service, personal attention and all of those exceptional levels of quality that I associate with my brand. I wasn’t sure sending them a link to DIY the scheduling dirty work was the right answer for me.
Client service. You do it every day. But how often do you reflect on how you serve your internal and external clients, and how you could serve them better?
Engagement and retention tactics always need refreshing. What else can we do to keep our talent onboard and serving clients well? Consider adding a stay interview program to bump up your effort in this area – here is a Q&A guide to get started.
Ever find yourself rolling your eyes at what goes on in your firm or company? Us too, and that’s why we’ve decide the perfect sequel to Accounting Dreams and Delusions is the Staff and Management edition! Sure we have challenges with clients, but that pales in comparison to what goes on behind closed doors and cubicle partitions.
Proof and foot this any way you want – here are the numbers that add up to 2014 and a good portion of the work this year by Kristen Rampe Consulting:
Presented to over 1,000 attendees at monthly webinars with AccountingWeb while revealing 20 truths and 10 lies about myself over the course of the year. Thank you to all of you who were a part of these!
It doesn’t matter if they’re on the web or being spread by word of mouth, negative sentiments are always highly damaging to a firm. It takes four or five positive comments to make up for one disparaging one, which is a huge ratio considering those who are unhappy are much more likely to be vocal than those who are happy.
I once worked with a guy who was not a good fit for our team. He interviewed well, fit all of the job requirements, was enthusiastic and really meant well. The problem was he was just the Wrong Guy for the job. For the profession, really. Thankfully in this case we recognized it early on and started a quick path to resolution
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